Client

The customer is a US-based healthcare company that focuses on preventing diabetes and obesity. They provide affordable and scientifically supported treatments to cure these potentially fatal illnesses.

Requirement

The client has several one-on-one meetings and group seminars as part of their awareness drive. The general public is informed about coping methods and preventative actions by their board-certified health experts. They urge people to ask questions regarding their health, diet, insurance, and financial support for medical care.

The client needed an outsourced partner to deliver dependable responding and concierge services and assist patients with their FAQs so they could better serve their clients.

Challenges

The customer needed qualified representatives who were conversant with medical practices and jargon. They should be able to provide immediate, clear responses to patients’ questions. Putting together such a knowledgeable and seasoned team of experts quickly was difficult.

Solution

We took on the issue by assigning our top personnel to the task. In order to meet the client’s objectives, our human resources team was able to choose and onboard customer service agents that were the best match. We completed the procedure in less than seven working days, and the agents started producing high-calibre results right away.

Result

The client was pleased with the result. From the beginning, their call center crew expanded significantly. The client also extended the agreement, turning this one-time arrangement into a continuing one.

Contact Infonetiq Inc. for your call center outsourcing needs

When it comes to call center services, Infonetiq is the number one option for multinational corporations. Our 10 years of solid industry expertise serve as our foundation. Our staff can provide our clients’ needs first priority and produce outcomes that are above and above. With a significant presence in more countries, we are well-positioned to provide pertinent and economical services that open up new business prospects.

For affordable call center services that can increase client satisfaction, get in touch with us right away.