Customer

One of Georgia’s top ambulance billing businesses

Challenges

The Company contacted Infonetiq Inc. to handle charge and demographic entry. The following factors influenced the business’ decision to offshore:

1. Employee churn
2. Cash flow issue brought on by a claim submission delay

We had to do the processes using a new piece of software. We received cross-training over the phone on their highly sophisticated ambulance billing service as well as their practice management software.

Project

Through this customer, we handle 1000+ claims each month for 36 EMS providers. Charge (calls) input, patient demographics, and payment posting are the areas of interaction.

Solution

Due to our past knowledge and experience, the entire setup took just 36 hours of knowledge transfer.

1. Well-established procedure to put any instruction updates or modifications into effect within 8 business hours.
2. Turnaround times consistently under 48 hours.
3. Two QA levels guarantee accuracy levels between 98 and 99%.
4. Having no escalations for the previous two years of working with this customer.
5. Saving the customer more than 45% of the operational costs.

Instead of focussing on the operations, the customer may now concentrate on bringing on new clients. As a result, they are able to take over a new client’s operations as soon as they join up.