Customer

Our client is a well-known Maryland-based provider of medical billing services. After spending a long time and a lot of effort looking for a trustworthy partner, they came to us to utilize our medical billing services.

Business Requirement

The customer was searching for a service provider to handle all aspects of billing for their business. They had a sizable backlog that needed to be cleared quickly without causing any processing delays.

Challenges

Our team of professionals in medical billing encountered several difficulties while working on the project. Here are some of them:

1. The customer demanded that the job be begun right away and that we deliver the desired outcomes in 12 hours.
2. The customer had a mountain of unfinished work that needed to be removed with the aid of some experts.
3. It was necessary to create a safe and stable connection on the client’s end for our experts to log in and begin working.
4. Our team of professionals had to spend some time familiarizing themselves with the brand-new software that would be utilized for the medical billing project.

Project Proposal

Our team presented the following project plan while considering the needs of the client and the difficulties that could arise:

1. We chose to complete the services within 12 hours because the client required a speedy turnaround, and the contract was then properly signed.
2. We made the decision to establish a customer-focused medical billing team to offer comprehensive billing services. Our personnel received introductory software training so they could do the medical billing services with ease.
3. The connection issue was identified by our knowledgeable staff, and we informed the client that they needed to create a connection on their end. After that, we assisted them in setting up a secure channel.

Solution

Based on the client’s needs, Infonetiq Inc. offered the following solution:

1. The work proceeded as scheduled when the customer confirmed that the link had been made, and we were able to adhere to the agreed turnaround time.
2. Our medical billing specialists had no trouble controlling the new software, which allowed them to deliver exceptional medical billing services while swiftly clearing the backlog of client work.

To obtain complete medical billing services, choose us:

At Infonetiq Inc., we have more than 5 years of experience in the field of medical billing and coding. We have a highly skilled group of medical billing professionals on staff that can comprehend any business demand and meet all of your medical billing needs.

Please feel free to speak with one of our staff or use the contact form if you have any questions about medical billing. We will get back to you within 24 hours.